Delivery Information

All of our aviary panels and runs are hand made to order and so please allow up to 3 weeks for production.

 We send most of our parcels through Tuffnells who deliver in approximately 2 to 3 working days.

However, larger items are shipped by pallet and take approximately 3-5 working days.

All items need to be signed for unless stated in writing on your order.

Deliveries can be up to 6pm on estimated day of delivery.

Pallets are a curb side deliveries. This means they will drop the pallet for you to unload so bare this in mind when expecting a delivery.

Deliveries with fitting we can only offer within a 2 1/2 hour drive or PE14

Fitting lead times is up to 3 weeks from confirmation

Shipping Prices:

All shipping is FREE for UK Mainland (Zone 1) destinations on orders over £20.

Free delivery exclusions include:

SCOTTISH HIGHLANDS - IV, AB, FK, KW, PA, PH.

SCOTTISH OFFSHORE - HS, IV, KA, KW, PA, PH, ZE

ISLE OF WIGHT PO31-40

ISLE OF MAN - NO AREAS AVAILABLE

CHANNEL ISLANDS - NO AREAS AVAILABLE

NORTHERN IRELAND AND DUBLIN 1-24 AND REST OF EIRE ALL OF BT

If you require a shipping quote for any area outside of mainland UK please call or email us.

Returns

Items may be returned for refund within 7 days of receipt as long as they are unopened, undamaged and fit for resale.

The buyer will be liable for return postage as well as the initial postage cost if applicable and a 10% restocking fee.

If an item is refused as you no longer want this item you will be charged the cost to us to ship this to you and the cost to then also have it returned to us. 

This could be anywhere up to £200 +. 

Any damaged/faulty items must be reported to [email protected] within 24hrs of receipt. Any sign of damage with courier deliveries you MUST please sign "DAMAGED" on receiving item, signing "UNCHECKED" is not acceptable courier will assume from this accepted as delivered insurance void, signing "DAMAGED" you will be covered by replacement insurance, all parcels leave us immaculate so any damage to packaging will be caused in transit.

After this time we cannot process any claims. In the event of a damaged/faulty product please contact us straight away and we will advise as to the best course of action.

 If you have any questions then please contact us.